isotopp, (edited ) to random German
@isotopp@chaos.social avatar

Es ist schon frustrierend. Sonos könnte das Brother für Lautsprecher sein, aber nicht mit diesem CEO. Jemand der glaubt, rein pullern würde den Geschmack verbessern wird die Firma am Ende ruinieren.

https://www.theverge.com/2024/5/22/24162168/sonos-ceo-patrick-spence-new-app-design-interview

Für mich hat der Umstieg Alarme und Pocket Casts zerbrochen, und Airsonic geht noch nicht wieder. Andere hat es härter erwischt.

larsmb,
@larsmb@mastodon.online avatar

@isotopp Sonos existiert inzwischen auch primär als Case Study in Dark Software Development Patterns.

"courageous" 🧐

Es ist schon wirklich frustrierend, dass die eine relevante Komponente in meiner Wohnung, bei der ich proprietäre SW in Kauf genommen habe, wesentlich schlechter maintained wird als die kostenlosen/freien.

#sonos #sonosapp

jpmens, to random
@jpmens@mastodon.social avatar

The of software; Microsoft's ; etc. etc.

Don't these companies have a bunch of people telling them how shit their products are becoming before they release them into the wild.

I'll volunteer.

mxp, to random
@mxp@mastodon.acm.org avatar

According to , the latest update to their app from hell “Added the ability to Search for content to use with an Alarm.”

Great feature if you can’t set (or even see!) alarms.

mxp,
@mxp@mastodon.acm.org avatar

I just checked the user’s guide https://www.sonos.com/en-us/guides/sonosapp, thinking that maybe I’m just too stupid for the . Whoa! It’s crazy what features it allegedly has.

Too bad that most of the menu items supposedly under System Settings → Manage aren’t actually there (AirPlay? Alarms? Audio Compression? Date & Time?), and those that are there don’t have the claimed functionality (e.g., you can’t actually set the wifi channel in Network).

mxp,
@mxp@mastodon.acm.org avatar

@CerstinMahlow You know what’s even stranger? After repeatedly closing and reopening the , it suddenly appeared!

InsaneAtheist, to accessibility

For those of you who demanded that make their app more friendly, you got your wish. There's a new update out for it today. Please feel free to boost for those who don't already know. You're welcome. Smiley

dave, to random
@dave@europhiles.uk avatar

So there you go. #Sonos have just launched their first ever pair of headphones. Just as I suspected, the reason they launched their new app a couple of weeks ago was because it's a pre-requisite for using the headphones.

The new app is a disaster - the average rating on the Play Store is now 1.1 stars out of 5, entirely because it's impossible to give zero. Rather than roll back to the previous app, or offer the new one as optional, Sonos have chosen to weather the storm of protest with a series of rolling updates.

I shall not be buying these headphones. In fact, I probably won't be buying Sonos ever again. They have ridden roughshod over their existing customers in a way that Google would be proud of.

CenturyAvocado, to random
@CenturyAvocado@fosstodon.org avatar

I am always astonished what a shit unreliable experience is. Great hardware let down by an incredibly unreliable, terrible software experience.

stooovie, to random
@stooovie@mas.to avatar

The new app is getting even worse! After the last update, the local Music Library takes like 5 seconds after launch to even appear, and then AFTER YOU PLAY SOMETHING, IT DISAPPEARS ALTOGETHER.

ChrisWarwick,
@ChrisWarwick@mas.to avatar

@stooovie My feelings about have been mentioned in previous toots (spoiler: sh1t). I'm currently listening to a playlist using - it's very early days but I'm pretty impressed so far 👍

larsmb,
@larsmb@mastodon.online avatar

@stooovie At this point I think #Sonos exists as a case study in how not to software.

I wish they'd hire the professional coaching they so obviously need.

acurus, to random German
@acurus@chaos.social avatar

Wieder eine App ohne Bugs und mit vollem Funktionsumfang? #sonosapp #sonos

larsmb,
@larsmb@mastodon.online avatar

@acurus Man braucht als Kundschaft inzwischen mehr Courage bei Sonos zu kaufen als Sonos für ihre Software Updates 💀

#sonosapp #sonos

david, to random French
@david@larlet.fr avatar

N'achetez. Jamais. De. Produits. SONOS.

La dernière version de l'application iOS est la preuve que l'on ne peut clairement pas faire confiance à cette société.

Heureusement qu'il reste les mains dans le cambouis…

bfaliszek, to random Polish
@bfaliszek@mastodon.online avatar

#Sonos na początku czerwca wprowadzi do sprzedaży swoje słuchawki - Sonos Ace. W plotkach pojawiają się info o WiFi oraz integracji z systemem Sonos. Chciałbym, żeby to się sprawdziło i słuchawki miały WiFi i mogły streamować muzykę bezpośrednio z sieci, a telefon działał tylko jako pilot do nich. Chciałbym mieć dostęp do bezstratnej muzyki w Dolby Atmos, a wiem, że bluetooth nie ma wystarczającej przepustowości, żeby ogarnąć przesył takich plików.

radio, to askmeanything
@radio@hkc.social avatar

No Sonic Onslaught. @nick has chosen to focus all his afternoon energy on the #Sonos #AskMeAnything, which happens at the same time, 2 PM EDT, 20:00 CEST. If you are a user of accessibility or are simply an ally, he asks you to join him.

https://en.community.sonos.com/events/sonos-app-redesign-ama-6

larsmb, to diyaudio
@larsmb@mastodon.online avatar

I'm looking at @moodeaudio to replace my system with, and there's two questions I can't quite find the answers to:

  1. Does it support rebroadcasting a line-in audio source for multi-room? That'd be enough to get my TV audio to the other rooms.

  2. I have a fairly powerful NAS I can run the "main" instance on and would just need the actual RPis as audio relays. Is that topology somehow supported?

larsmb,
@larsmb@mastodon.online avatar

@fl0_id Thanks, but that doesn't address the gap ripping out will leave - which is the actual speakers (ideally with line-in)/multi-room for the most part.

larsmb,
@larsmb@mastodon.online avatar

Depending on how big the gap is, I'm willing to contribute money as part of a crowdfunding effort to build up one of the alternatives to replace with, possibly including someone building a hardware business to sell some neat audio relay boxes (with or without an AMP, I guess).

I am very annoyed by Sonos.

garfieldairlines, to random

When the #Sonos customer forum censors your post because you said "fuck" in less than 10 minutes but it has been days that you are waiting for a customer support reply... ​:neocat_facepalm:​

larsmb, to random
@larsmb@mastodon.online avatar

I really don't get #Sonos. Instead of alienating their (nerdier) customers, imagine they had an official local extension API:
A lot of #FLOSS developers would recommend them to everyone (b/c most of us can't be bothered to deal with sleek hardware or patented shite like Dolby/HDMI), and they could just leave the local library handling (which they obvs hate) to someone else.

That'd be a marketing boost and give them a platform lock-in.

Instead, they're doing whatever it is they're aiming for?

larsmb, to random
@larsmb@mastodon.online avatar

Okay, I grudgingly bought a system years ago because it was just convenient.
The latest update is terrible and breaks all local features - no library, no local services, all search goes to their servers. (Even though they explicitly stated ~2 months ago that v1 search would remain.)
Whatever their business model is it doesn't seem to include customers.

Now what do I replace it with?

larsmb,
@larsmb@mastodon.online avatar

Oh my, a 1.6 rating on the Google store and dropping. Seems I'm not the only very annoyed customer.
Did they not do any testing prior to rollout?
They had a great product and the only thing they had to do was not break it and the occasional refresh.
Seriously, is a study in "How not to tech".

, but to what end?

Normally there's at least a business case.

lhengstmengel,
@lhengstmengel@mastodon.nl avatar

@larsmb I've been looking for a #sonos replacement too. But I haven't found anything better yet. Looked like the #denon home line (using the #HEOS system) would be a good contender but it turns out it is even worse. Way less features and a broken local library feature (only supports SMB v1 protocol, which is ancient and insecure) so I stick with sonos for now, using the previous app version with auto updates disabled.

CerstinMahlow, to random German
@CerstinMahlow@mastodon.acm.org avatar

Finally, the real new album from the real Pet Shop Boys is playing in our house!

But honestly, did anybody see both Pet Shop Boys AND OMD in the same place? They even share their taste for Schlager!

!B

mxp,
@mxp@mastodon.acm.org avatar

@CerstinMahlow À propos: On my old iPad, which only runs iPadOS 15, they’ve been nagging me for at least a year “Your device is no longer supported, yadda yadda.”

But suddenly it’s good enough for the update from hell!?

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