stux,
@stux@mstdn.social avatar

If you are contact with customer support and you're mad or frustrated often it helps a lot to start with something like:

"I'm sorry for being frustrated, I'm not mad at you but at the company you work for"

This way you let them know what you feel but also give them room and not let them feel like shit because mostly they only try to help right

Erzbet,
@Erzbet@apobangpo.space avatar

@stux I like "I'm not mad at you, I'm frustrated with this situation"

stux,
@stux@mstdn.social avatar

@Erzbet Ooooh that's even better! 💪

LikeItOrLumpIt,
@LikeItOrLumpIt@mstdn.social avatar

@stux

Sometimes when I start to get angry, I picture the person waking up early to the morning alarm to do their job. They're just trying to get through life too. (Whether on the phone or in person)

stux,
@stux@mstdn.social avatar

@LikeItOrLumpIt Most if not all of them are indeed ❤️ The people making up the dumb rules or stripping people from their cash are the ones higher up and giving commands down the line unfort

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