@Amy_Hupe I’m sorry you had to deal with this at such a difficult time, and I’m very sorry you were having that difficult time. I hope things are at least somewhat better now that we’re later in the year.
@Edent Absolutely, I thought about that too. That said, I don't think the companies necessarily need a lot of information - they just need to capture, sensitively, that your trip is not a happy one. And in any event, users should of course still have a choice about whether or not they provide that information.
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