bitprophet, (edited ) #Nintendo: what? No you can't back up your #Switch save games. Why would you want to do that? You need to pay us for an online service!
Also Nintendo: oops, we have a common fault in our wifi chipset that renders Switches unbootable. Send them in for free repairs!
Nintendo again: What? Oh, heavens no. Why would we retain your old unit's data? We'll probably just ship you an entirely new unit.
You know what they say, Nintendo: trust (and brand loyalty) arrives on foot, but leaves on horseback.