Why does that happen? Design and implementation costs evaporate as soon as an API is "finished" and consumers are using it. After that, the only thing that still matters to consumers is that the API behaves as it should. If not, they'll look for ways to fix the challenges they're having, and that's where support comes in.
Unless consumers can get all the information they need from the API documentation. If the API documentation can be the preferred method consumers use to troubleshoot their integrations, then you'll end up spending less on support. There will be less hand-holding required as consumers can fix their issues by themselves." https://apichangelog.substack.com/p/two-ways-to-influence-business-growth
@Tutanota I’ve been with Tuta for many years now. I first moved off a mainstream option to get #encrypted#email from a service provider who gave a dam. However, over time it has become way more than that. I feel part of the @Tutanota#community, a place where there is some heart and soul. Their #customersupport is second to none with actual considered answers (no mile long threads to get understanding- they get it straight away). And the design just keeps on giving! #gratitude for your service!
🎉 We are excited to welcome Tizian to our Customer Support team. 🌟 With his passion for problem-solving and dedication to customer satisfaction, he is here to help our customers in the best way possible.
It's been [1] days since I fixed a (multi-year) "slow Internet" problem than both the ISP installing the line, and "computer guy" selling the router and access points have completely ignored by… replacing a cable.
My mother in law has a 500Mbit FTTH connection, but the ONT was connected to the router with a 8p4c (yes) cat 5 Ethernet cable. I realized that as soon as a speed test showed 90/90 results.
An unexpected benefit of having an Activity Pub focused open ended project for my SE class is I get test follows.
Hi👋 everybody from #Ucsd CSE. Have fun exploring the #Fedi. #Mastodon is just part of it.
If folks have suggestions requests for some CS Graduate student teams to build something for the Fedi as a class project reply below. They’ll see it or I’ll bring it to class for sure.
This is that thing where they keep asking for order numbers and when I say "You're on your company system, why can't you look it up yourself rather than make me do it" then they come back with the order information themselves.
Then the chat drops their customer support person, and the new one who replaces him says "how can I help you" and "do you have an order number?"
Got a replacement blower #ECM#motor from northamericahvac.com - had to order from the States. Installed it, and ... furnace was still throwing an #error code meaning "incorrect #signal from ECM motor" once, then "no signal from ECM motor" forever after.
After double-checking, I saw the part number on the box didn't match what I'd ordered - but that turned out to be a red herring. The box number was for the unprogrammed motor.
They get the order, blow the correct #programming into it, and bam, now it's the part number you need. Yes, this is a huge scam enabled by #GE (ultimate owner of the company that makes these motors).
Ok, I said, so if it's the right motor, why does my furnace still think it's not?
They weren't interested. "We don't provide #support".
So I went out and bought a (not cheap) #testing#tool for these ECM motors. And surprise, the motor is #stone#dead. #DOA.
How should I reply to a prototype testing proposition from a good customer support?
Last year I bought this expensive sport bra. I was disappointed because it gave me irritation with high transpiration. So when I stumbled upon an ad on IG promising "no irritation" I left a message to deny that.
Within an hour I received an email to know more about my experience and I replied. Now they ask if I'd like to test a new prototype that I could then keep.
Would you do it?
A marathon session spread out over 6 months trying to get past the comedic lack of experience, knowledge, and soft skills, but overabundance of apathy and dysfunction.
If you see this company being touted by your solar contractor, don't walk, run away as fast as you can and don't talk to that contractor again.
Thank you for holding. Your call is very important to us
as part of a metric on a report that management will do whatever they can to minimize, especially if they can do so without spending any money on solving your actual problem.