#Helldivers2 If you zoom out to the macro: Poor communication, especially on issues this important, ends up affecting the entire company.
Support queues explode, prevent reps from helping other issues. Ditto for community management. The CEO said in Discord he can't keep up with the flood of questions and responses right now.
Leadership gets pulled off projects for decision, policy updates, and comms if it's bad enough.
Communication and transparency folks. it's about much more than PR.