clive,
@clive@saturation.social avatar

Fantastic -- if super-distressing -- article by Gisele Navarro about the horrible state of product reviews online

The tl;dr is that Google seems to overweight reviews from longstanding big journalism brands ...

... but many of those brands, like Popular Science, were long ago bought up by private equity or conglomerates, then hollowed out ...

... so they now produce crappy articles that are probably lying about their "test labs" to please Google

https://housefresh.com/david-vs-digital-goliaths/

Read it! So good

nicholasadeleon,

@clive Glad to be a part of Consumer Reports, where we buy and test literally everything, from cars to laptops!

clive,
@clive@saturation.social avatar

@nicholasadeleon

100%

The OG publication for this stuff

ernie,
@ernie@writing.exchange avatar

@nicholasadeleon @clive Deep respect. When I did a piece on CR back in 2018 I was pleasantly surprised about how forthright its roots were.

clive,
@clive@saturation.social avatar
CindyS,
@CindyS@masto.nu avatar

@clive
Agreed 100%.
I do still trust Consumer Reports. I'll def check out HouseFresh.

clive,
@clive@saturation.social avatar

@CindyS

Yep CR is great

JLab8,

@clive not to hold Google blameless, but this looks like something the FTC should regulate; if there's no hands-on with a product, it should need to be disclosed, similarly, if there's no empirical testing, a publisher shouldn't be allowed to claim a lab was involved.
Just like affiliate links and sponsored content must be disclosed.

clive,
@clive@saturation.social avatar

@JLab8

Truly

CaseyL,
@CaseyL@mastodon.nz avatar

@clive

#ConsumerReports sill exists, y'all. It's still the gold standard of product review.

And for tech products beyond CR's ambit, I guess I'd use sites that have been around a while and have not (SFAIK) been hollowed out: #Wired, #CNet, etc.

https://www.consumerreports.org/

clive,
@clive@saturation.social avatar

@CaseyL

Yep Wired still has on-staff reviewers actually trying gear out

MHowell,

@CaseyL @clive King County (WA) Library System has a subscription to CR, which can be accessed free thru the KCLS.org website under databases.

zeruch,
@zeruch@mastodon.social avatar

@clive that's been pretty obvious for a while. It takes a fair amount of scrutiny to figure out which reviews are utile and which ones equine dung.

Google is really setting itself up for disruption, but I don't know if it will be a single vendor or just a disintegration into smaller enclaves in typical SV de/consolidating cyclical fashion.

clive,
@clive@saturation.social avatar

@zeruch

Yep, good question – whether the replacement will be one single unitary search engine or just a lot of different smaller domain-specific gambits

andresmh,
@andresmh@hci.social avatar

@clive my review process now is:
‘product-name wirecutter’

followed by ‘product-name site:reddit.com’

followed by asking friends and colleagues

clive,
@clive@saturation.social avatar

@andresmh

Me too pretty much

clanger9,

@clive I knew online "reviews" were bad. I didn't know they were THAT bad! Fascinating article that explains how "big brand" websites are actively pushing total garbage, overpriced products that they've never actually tested - while not even mentioning better-value products that actually work 🙄

bbbhltz,
@bbbhltz@framapiaf.org avatar

@clive that was an excellent read, good find.

I would love a full list of all of the sites they link to here https://detailed.com/google-control/ and make a @Mojeek focus search to filter them out when searching for reviews

clive,
@clive@saturation.social avatar
Mojeek,
@Mojeek@mastodon.social avatar

@bbbhltz @clive DONT THREATEN US WITH A GOOD IDEA

vaaahskez,

@clive super in depth. It definitely validates my feelings about the growing difficulty searching I’ve had over recent years.

clive,
@clive@saturation.social avatar

@vaaahskez

Me too!

SallyStrange,
@SallyStrange@eldritch.cafe avatar

@clive the part about Molekule is hilarious. A few years back when I was between jobs, I started writing stuff that's now being written by AI, for pennies, and one of the articles they assigned to me was a review of a Molekule air filter. Obviously I never laid hands on it

clive,
@clive@saturation.social avatar

@SallyStrange

Yep yep

It seems pretty clear Molekule was probably paying for coverage all over the place

yuletide,

@clive I’ve noticed this many times. So many sites just produce listicles with affiliate links for every major option as a “best choice” for some
Obscure use case.

Best mattress for catholic side sleepers with maple allergies: acorn bed

And no evidence they actually tested anything themselves

clive,
@clive@saturation.social avatar

@yuletide

Yep yep

Bleah

jinglepostman,
@jinglepostman@mastodon.social avatar

@clive So interesting! Just yesterday I was looking at reviews of a specific garment and was struck by how they all seemed the same from site to site. Same choices, same "what we like" and "what we don't like" about each one (and every site happening to be "updated" on the very day I was looking). Now I know why! Thanks for sharing!

clive,
@clive@saturation.social avatar

@jinglepostman

Glad it was useful!

It was eye opening for me too

philmoscovitch,

@clive Not surprising but also incredibly depressing.

clive,
@clive@saturation.social avatar

@philmoscovitch

Alas, yes

grumpasaurus,
@grumpasaurus@fosstodon.org avatar

@clive isn't it crazy? The section wondering if Wirecutter would still be big now is debatable (I think it would still be big without ny times).

In the end I trust full video reviews now.

clive,
@clive@saturation.social avatar

@grumpasaurus

A full video review does suggest someone actually used the thing, indeed

grumpasaurus,
@grumpasaurus@fosstodon.org avatar

@clive this video convinced me to get a smoker tube
https://youtu.be/-a-IdTn6Ud0?si=cHSEHJQF_4WTD6sE

clive,
@clive@saturation.social avatar

@grumpasaurus

🤘🏻🤖

justicesandwich,

@clive there really are no honest reviews anymore. Between Google ads and AI written reviews I'm usually persuaded into buying a brand and discover later.

They have gotten very good at looking legitimate. I think Amazon must be paying for some of them.

clive,
@clive@saturation.social avatar

@justicesandwich

It’s really turning into a situation where you almost have to go with trusted word of mouth of friends and family now

John,
@John@socks.masto.host avatar

@clive As I said earlier, it sounds pretty hard to detect "inauthentic' reviews in any automated way.

It is very trendy to lay everything at Google's feet but I think we have to ask what any other automated system could do better. Remember, product reviews that are largely plagiarized are going to largely look like the original.

Where this could ultimately go is that we all want human curation again, but of course how much are we willing to pay for that?

clive,
@clive@saturation.social avatar

@John

yep, it’s definitely a hard problem for Google indeed

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