communitysignal

communitysignal, 13 days ago to random

“Salon [had] Table Talk, which was an amazing, huge forum site and free [that was] not paying for itself. [A couple of years into my tenure, I was told,] ‘Hey, I think we’re going to close Table Talk on Monday,’ and I’m like, ‘No, we don’t do this. We don’t close a community with no notice.’ [They said,] ‘It’ll be less traumatic for people. It’s kind of like pulling a bandage off.’ No, it doesn’t work that way.” -Gail Ann Williams

▶️https://www.communitysignal.com/lessons-from-the-well-making-a-world-where-the-sun-rises-the-next-morning/

#CommunityManagement #CMGR

communitysignal, 24 days ago to random

“[For associations, it is normal for] the community management duties [to] get divided up among several staff. The problem is, if everyone’s in charge of the community, then no one’s in charge of the community.” -Ben Martin

▶️https://www.communitysignal.com/why-some-associations-struggle-with-online-communities/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #Associations #CommunitySignal

communitysignal, 1 month ago to trustandsafety

“My job is to click the links no one wants to click.” -@patrickokeefe

▶️https://www.communitysignal.com/supporting-the-mental-health-of-front-line-community-pros/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #TrustAndSafety #ContentModeration #CommunitySignal

communitysignal, 2 months ago to random

“We have people who behave; people are in bad moods, people are feeling sensitive sometimes, but generally, they are much more earnest, and I’ve attributed it to the fact that they’re paying for it, that people value things they pay for so they take better care of the space.” -Nina Lorez Collins

▶️https://www.communitysignal.com/building-inclusive-communities-workplaces-and-an-inclusive-profession/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #Subscription #CommunitySignal

communitysignal, 2 months ago to random

Talking about community as a product with Julie Hamel back in 2016:

“[At Alteryx, we kept] a version history [for our community], very similar to a mobile app that you would download or software that you have, so that people can stay up to speed on how we’re continuously improving the community.”

▶️https://www.communitysignal.com/community-as-a-product/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #Product #CommunitySignal

communitysignal, 2 months ago to random

“Earnesty, applied over time, just wins people over. It’s hard to combat it with sarcasm, irony, anger, all of those things.” –@bassey

▶️https://www.communitysignal.com/building-inclusive-communities-workplaces-and-an-inclusive-profession/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal

communitysignal, 2 months ago to random

“There will never not be pests – the pests won’t decide to stop being pests – so you have to come up with clever ways to manage those problems. When I was talking to one particular farmer about deer, he said, ‘Oh, you don’t have to stop deer, you just have to make your farm less appetizing than the one next door.'” -@fraying

▶️https://www.communitysignal.com/you-are-what-you-tolerate/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal

communitysignal, 3 months ago to twitter

From 2022: “Everything [Musk has said about free speech] has had the quality of good bumper stickers but is totally divorced from reality, and that doesn’t bode well, obviously.” –@owasow

▶️https://www.communitysignal.com/elon-musks-quest-to-make-twitter-worse/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #ElonMusk #Twitter

communitysignal, 3 months ago to random

“What’s the tone that you set the minute that people sign up to come into your community and participate? What does that look and feel like? If it’s not one where it feels like people can speak up and have their voices be heard, then it’s really hard to course-correct [later on] and start to cultivate that feeling of belonging.” –Marjorie Anderson

▶️https://www.communitysignal.com/building-inclusive-communities-workplaces-and-an-inclusive-profession/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal

communitysignal, 3 months ago to random

“I have never found it impressive when someone acts like their community needs them to survive. I don’t think that’s something you should take pride in. If your community can thrive without you, that speaks volumes to me.” -@patrickokeefe

▶️https://www.communitysignal.com/self-care-for-community-professionals/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #SelfCare #CommunitySignal

communitysignal, 3 months ago to random

“I remember in 2000 when dentists were [asking], ‘Do I need an online community?’ There was a trend of, “Oh, it’s online community,’ because of the success at AOL. I was like, ‘No. You’re a dentist.'” -Rebecca Newton

▶️https://www.communitysignal.com/when-an-online-community-pro-retires/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal

communitysignal, 3 months ago to trustandsafety

From 2022: “I want Elon Musk to spend one day as a frontline production content moderator, and then get back to this [Community Signal] crew about how that went. ...

“Were you able to keep up with the expected pace at Twitter? Could you … make good decisions over 90% of the time, over 1,000, 2,000 times a day? Could you do that all the while seeing animals being harmed, kids being beat on, [and] child sexual exploitation material?” –@ubiquity75

▶️https://www.communitysignal.com/elon-musks-quest-to-make-twitter-worse/

#TrustAndSafety

communitysignal, 3 months ago to random

“Pronouns are not just a segment that you’re going to put on your profile. … At every meeting, [if] you invite people to share their pronouns – cis, trans, doesn’t matter – it essentially says, pervasively speaking, this is a queer-friendly, queer-safe space. …

“Oftentimes, you want to implement these rules so that you’re not looking for explicit consent, you’re looking for implicit acceptance.” –Samantha "Venia" Logan

▶️https://www.communitysignal.com/lessons-in-building-safe-inclusive-and-functional-spaces-for-lgbtq-folks/

#OnlineCommunities #CommunityManager #CMGR

communitysignal, 3 months ago to random

“Having community in your product team is an opportunity for product leaders to increase their mandate and increase their influence. It’s not just one way. It’s not just community influencing product. It’s increasing the influence of product within the wider org, too.” –@patrickokeefe

▶️https://www.communitysignal.com/the-pros-and-cons-of-community-reporting-to-product/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #Product #CommunitySignal

communitysignal, 3 months ago to random

“[After retiring following 30 years in online community,] I’m going to miss working with people online the most. It’s a different animal than working with people offline, and I did plenty of that before I started in the online world. …

communitysignal, 4 months ago to trustandsafety

Retirement for online community pros.

That's what online community legend Rebecca Newton is navigating. After 30 years of full-time work in this industry, she has retired.

What does it mean to retire from community, moderation, trust, and safety work? How do you prepare? What does it feel like to step away from the day-to-day care that you provide for others?

▶️https://www.communitysignal.com/when-an-online-community-pro-retires/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal #TrustAndSafety

communitysignal, 4 months ago to random

“If you’re not consistent [in your community moderation,] and if you happen to have the same problems as bigger platforms, then what’s the difference? Why am I investing all of this time as a user into this forum of yours when all of my efforts are being met with inconsistent approaches to keeping the place safe?” –Mohamed Mohammed

▶️https://www.communitysignal.com/deepfakes-in-your-community-are-inevitable/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal

communitysignal, 4 months ago to random

The r/breastcancer subreddit doesn't allow pre-diagnosis posts, a policy created to protect the members the community was created to serve.

“[People] need to go to their doctor, and there are tons of pre-diagnosis resources out there that aren’t going to force people who are actively going through treatment to answer questions they shouldn’t have to answer.” –Amanda Petersen

▶️https://www.communitysignal.com/providing-a-safe-and-functional-community-for-cancer-survivors/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR

communitysignal, 4 months ago to web3

“[The use of ‘community’ in Web3] obscures the idea that these are, first and foremost, financial relationships, that there’s a lot of risk involved, and that the power relations may not be as egalitarian as the word ‘community’ implies.” –Jacob Silverman

▶️ https://www.communitysignal.com/misuse-of-community-is-endemic-in-web3/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #Web3 #Crypto #CommunitySignal

communitysignal, 5 months ago to random

Community members who initially find moderation efforts to be stifling will often come around to see them as a differentiating factor that sets your community apart. Here's one such story:

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #ContentModeration #CommunitySignal

communitysignal, 5 months ago to random

“I struggle with where I want to take on more and do more and constantly think about what my community members need, but I know that if I don’t take care of myself first, I’m not going to be able to do that.” –Lana Lee

▶️https://www.communitysignal.com/dismantling-the-model-minority-myth-and-fostering-safer-communities-one-conversation-at-a-time/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #SelfCare #CommunitySignal

communitysignal, 5 months ago to random

“One of the bravest things you could do as a human is reach out to somebody who you feel like is struggling and just ask if they’re okay.” –Becka Ross

▶️https://www.communitysignal.com/helping-online-community-members-experiencing-a-mental-health-crisis/

#OnlineCommunities #CommunityManagement #CommunityManager #CMGR #CommunitySignal

communitysignal, 5 months ago to random

Today marks 8 years of Community Signal. In honor of that, I (Patrick) would like to take a moment to tell you a story.

Once upon a time, there was a man who hosted a podcast for several years. The podcast was rewarding. It led to many meaningful conversations that created a greater level of inclusiveness and understanding within the discipline that the host had made a life’s work out of.

communitysignal, 6 months ago to random

“Those who talk about the tragedy of the commons are blowing hot air, as far as I’m concerned, because they’re talking about a commons without regulation. Well, that’s a tragedy waiting to happen. Then they say any concept of commons is therefore illegitimate because it will obviously turn into a tragedy and fail. Well, no, the commons in which you do not have regulation will [fail]. We’ve seen a lot of this happen on online applications.” –Lee Felsenstein

▶️https://www.communitysignal.com/lessons-from-community-memory-the-first-publicly-available-social-media-system/

#CMGR