Mom called with phone problems. Her phone would not ring. The problem is that she turned her phone volume down. It took 17 minutes to walk her through turning the phone volume up.
More generally, I've encountered a lot of elderly people who can't manage the volume level on their phones.
@br00t4c I'm not sure Marj should be anywhere near holy water but if she's careful not to get any on herself, she can toss some on Mike Johnson and see if he goes poof!