As per the Beastie Boys, you’ve got to fight for your right to party.
Well, OK.
But you shouldn’t have to fight for your consumer rights… but I did when using Apple Australia’s supposedly “easy” trade-in service for an iPad. It was anything but easy…
(A long read at Gizmodo Australia, because I’m stubborn about these kinds of things. It should not take the kind of fighting I had to do here to get a positive result)
Here’s a secret you may not have known if you bought a new iPad, iMac or MacBook. Apple has quietly added a Thread radio to several new Macs and iPads released since September 2023. @theverge has more, including which models on which they found evidence of Thread testing: https://flip.it/-R.XMr #Tech#Apple#SmartPhone#iPhone#iPad#Mac
I've got an #iPad / #OSINT puzzle, and I could use any suggestions anybody has to throw out there.
Back in 2022 in the middle of the pandemic a medical provider in NYC sent my uncle an iPad to attend a virtual appointment on.
I'm trying to figure out how to return it to them, or barring that, to factory reset it so that it can be returned to service as a useful device rather than a nearly brand-new iPad needing to be recycled.
This has proven to be... difficult. #Apple#tech#hacking
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My uncle doesn't remember who sent it.
It's not labeled with the owner.
It's locked in some sort of kiosk mode such that it opens Safari on boot and it's impossible to open anything else.
The mobile data service it was linked to is shut off.
I can't connect it to WiFi because I can't open the Settings app.
The only thing accessible in Safari is a Google Meet link, which of course I can't connect to because mobile data is cut off and I can't connect to WiFi.
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When I hold down the home and power buttons to reset it, it goes right back into that kiosk mode.
I would love to return this shiny, new, expensive device to whoever it belongs to, but I can't figure out who that is (it's kinda stupid that they didn't label it, don't you think?).
I'd love to factory reset it if I can't return it, so that it isn't wasted. But I can't figure out how to do that either.
Any suggestions for resolving either of these impasses?
Thanks.
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@mjtsai apple redesigning the forums doesn’t make up for the company - level refusal to engage with devs except in specific ways on specific subjects.
If you aren’t asking the questions they feel like answering on the subjects they feel like talking about, there is zero point in engaging with Apple DTS.
I literally got ghosted by DTS on an Apple bug for an SwiftUI app.
@kraigschmidt I was holding the larger of the two iPad Pro and it was big, but so very thin. I am used to holding the iPad mini. To me that is the ideal form factor for holding an iPad in your hand. But if I had to go bigger, that iPad Pro is so great.