thejapantimes, 2 days ago to business

Dealing with irate customers can be extremely stressful for call center workers but SoftBank thinks it has a solution: softening the tone of customers' voices through AI. https://www.japantimes.co.jp/business/2024/05/16/softbank-call-center-ai/ #business #softbank #ai #customerharassment

thejapantimes, 17 days ago to Japan

In Japan, customers harassing front-line workers with aggressive behavior has become an increasing problem, prompting municipalities and companies to take stricter measures. https://www.japantimes.co.jp/news/2024/05/02/japan/society/customer-harassment-awareness/ #japan #society #tokyo #jobs #bullying #tokyometropolitangovernment #localgovernment #rail #fukuoka #customerharassment