TomMarcinko, 3 months ago Having a hard time on #Kobo with certain #HarperCollins titles adapted for ebook by #EarlyBirdBooks They try to send me to the net to get a free book but it won't let me read the book I just bought to try to open. (Two by Stanislaw Lem, oddly enough. It used to be PDK) I guess I should reluctantly stop buying new books on Kobo. I never had this problem with #Kindle and Kobo does not seem interested in trying to solve it other than giving me a refund.
Having a hard time on #Kobo with certain #HarperCollins titles adapted for ebook by #EarlyBirdBooks
They try to send me to the net to get a free book but it won't let me read the book I just bought to try to open.
(Two by Stanislaw Lem, oddly enough. It used to be PDK)
I guess I should reluctantly stop buying new books on Kobo.
I never had this problem with #Kindle and Kobo does not seem interested in trying to solve it other than giving me a refund.
TomMarcinko, 3 months ago #Kobo just told me whoops we apologize; the book we sold you is not compatible with the e-reader we sold you. That is just the way life is. I’ll just have to take my chances. They are not even offering me a refund for the books, let alone a replacement reader or an explanation of why this is an acceptable situation. They have my money now, and I’m a sucker. I wonder why #HarperCollins and #EarlyBirdBooks are allowing this to happen.
#Kobo just told me whoops we apologize; the book we sold you is not compatible with the e-reader we sold you.
That is just the way life is. I’ll just have to take my chances.
They are not even offering me a refund for the books, let alone a replacement reader or an explanation of why this is an acceptable situation.
They have my money now, and I’m a sucker.
I wonder why #HarperCollins and #EarlyBirdBooks are allowing this to happen.
TomMarcinko, 3 months ago #Kobo hasn't even offered me a refund for the two books they admit are not compatible with my e-reader. They seem to be suggesting that if the book IS compatible with my iPad, what do I want, egg in my beer? If I wanted to read books on my iPad I could use the free app without paying for a Kobo reader.
#Kobo hasn't even offered me a refund for the two books they admit are not compatible with my e-reader.
They seem to be suggesting that if the book IS compatible with my iPad, what do I want, egg in my beer?
If I wanted to read books on my iPad I could use the free app without paying for a Kobo reader.
TomMarcinko, 3 months ago Really amazingly bad and tone-deaf customer service. It is emotionally wrenching to buy a bargain book by PKD or Lem and then find that, oops, nice try, dude, but you can't read this book on the device we sold you; sorry....
Really amazingly bad and tone-deaf customer service.
It is emotionally wrenching to buy a bargain book by PKD or Lem and then find that, oops, nice try, dude, but you can't read this book on the device we sold you; sorry....
TomMarcinko, 3 months ago I know it's tedious to air customer complaints, but after asking really nice and getting nowhere, public shaming seems to be my only recourse.
I know it's tedious to air customer complaints, but after asking really nice and getting nowhere, public shaming seems to be my only recourse.
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