cazabon,

Another entry in the "#Etsy screws #sellers" files.

I've mentioned before they make up their own estimated #delivery #dates, which are more #optimistic than the carriers themselves estimate. They do this to drive #sales; #buyers are less likely to buy if it'll take a long time to get to them.

Today: buyer in #Australia ordered, delivery by surface #mail. #Canada Post estimates 24-84 business days by surface. That's up to 17 weeks, plus extra because of holidays in there.

1/2

#lie

cazabon,

#Etsy gave the #buyer an estimated delivery date of 5 January.

Despite the #holiday rush, when #packages are always slower, despite the #holidays when Canada Post and others are closed, they provided him an estimate right at the bottom end of that "official" #estimate.

And then, the buyer will probably (rightly) be angry when it takes until February, because Etsy promised it on 5 January.

And they don't provide a way to override the estimate they display.

2/2

#dammit #CustomerService

cazabon,

Coda: for those playing along at home, 84 business days - without taking into account the fact that you should expect additional delays because of the seasonal rush - takes us to 25 March 2024.

And they tell the buyer 5 January.

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