18+ skua, 5 months ago

Negative User Experience on #Optus "Chat with us".

Previously had hours wasted by Optus chat workers.
Not going down that path again.

Start chat.

Put in details and specific request.

Optus tells me a operator is reviewing my message to get an understanding of what I'm wanting.

Operator comes on line, asks for details.

I say "Already entered".

Operator posts that they're reviewing my message to get an understanding of what I'm wanting.