Craigp, 
FFXIV really wanted their cutscenes to be moody, so they underlit everything.
Which is fine, as long as all the characters are ghost-pale and have an albedo of 0.997.
Unfortunately, if your character has a skin darker than, say, #EEE, you can't see them at all. Just eyes floating in an inky black shadow.
Shame the devs apparently don't test their cutscenes on anyone darker than milk.
It's really obnoxious. Just spend all my story cutscenes squinting at my slightly tan character.