@bigpawedbear Thanks - it's advice that is always worth sharing.
I could take Amazon to the small claims court, or I could initiate a card chargeback. So, there definitely are steps I could take.
But Amazon customers shouldn't be treated like this. Most of us cannot afford to lose £700, even if it were only a temporary loss. Amazon needs to stop claiming products are delivered ("Handed to resident" - what poppycock!) when they haven't been.
@gcluley i believe the guardian (and maybe others) reported on this sort of problem a while ago.
They quotes several lawyers that made it clear that amazon was acting illegally here.
But of course you’d have to sue them, and they can afford better lawyers…
Best options are Section 75 claim (if paid by credit card), which you’d be almost guaranteed to win. Second best: chargeback, which you’d still be likely to win. If the bank refuses initially, raise a complaint and take it to the Financial Ombudsman if needed (but the ombudsman has a several months long backlog). Final option is Small Claims.
Problem is that Amazon will close your account when you do any of that, so you’ll have to do without Amazon from then onwards
In my (USian) experience, when amacrap false delivers 5 days must elapse before they go out of "talk to the hand" denial mode. I have gotten refunds on two false deliveries, though admittedly both were well under $100. And that was before the past year of amacrap enshittification.
@artemesia Yes, they made me wait two days before accepting a complaint... then they said they would investigate (which they said would take a further three days)
However, they didn't take that long to tell me that I was completely and utterly in the wrong and that I definitely had received the delivery from intact.
@gcluley This is a known scam where someone in the delivery chain knows it’s an expensive item because it requires a signature, or verification code, so it’s scanned as delivered, then goes into some scumbags pocket.
@gcluley Agreed. Especially since Amazon have the reputation of really good customer service, they should be giving you the benefit of the doubt really.
Maybe they asked Carole for a character reference. If so, you’re screwed. 😂
@gcluley
I can't recall who the couriers were, but I've had tracking showing delivered to my address when it wasn't, then delivered 1 or 2 days later, I assume to hit 'targets'. Also had parcels go awol.
Wherever possible, I now use lockers or click-and-collect in stores, so there's no debate about about getting the package.
The £300ish phone I bought direct from Xiaomi had to be signed for I had to show my licence, and he took a photo of me and my door.
I considered that, but thought it less a risk than a parcel left outside my door. Also, the lockers have cameras, and if it's signed for, it usually can't be delivered there anyway. There was one time the petrol station shop burned down and they put a huge fence around everything, including the unharmed locker with lots of peoples parcels in!
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