When I hear about #AI "augmenting" human labor rather than replacing it, I think about my local McDonald's experiment with an automated voice system taking drive-thru orders. Whenever it got something wrong, a human stepped in to take over.
But here's the thing: the human always took over INSTANTLY, with no need to get up to speed on what was happening. Meaning their job went from “talk to the customer" to “listen to the computer talk to the customer.”
