Skoop,
@Skoop@phpc.social avatar

#Adobe could save so much money in customer support by creating self-service tooling that actually works.

Skoop,
@Skoop@phpc.social avatar
  • Logged in to my business account.
  • Ordered a Photoshop license
  • Can not find ordered Photoshop license in my business account, even though I see the transaction on the creditcard
  • Support does not respond in chat
  • After a lot of searching, the license was assigned to my personal profile

WAT?!

afilina,
@afilina@phpc.social avatar

@Skoop Sounds like a huge security issue. What other private information ends up in which unrelated accounts?

Skoop,
@Skoop@phpc.social avatar

@afilina to be fair, both accounts are linked to the same emailaddress. But still, how the hell does this work?

alessandrolai,
@alessandrolai@phpc.social avatar

@Skoop @afilina with a select with LIMIT 1? 😅

mbeccati,
@mbeccati@phpc.social avatar

@Skoop The business account is the admin. Your personal account is the user that you use to log in on the device has access to product licences. That's how it works for me at least ;-)

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