#Surveillance#Retail#DataProtection#Hospitality: "This case study explores, examines and documents how software used by retailers, restaurants and hotels processes personal data on employees in order to track behavior, monitor performance, direct work and automate task allocation. First, it gives an overview of software systems in retail and hospitality, specifically addressing functionality for managing and monitoring workers and the subsequent effects this has on them, based on a brief review of field reports, survey-based studies and media articles, with a focus on Europe. Second, the case study investigates retail and hospitality systems offered by the enterprise software vendor Oracle, based on a detailed analysis of software documentation and other corporate sources. Oracle, a major vendor with a significant customer base in Europe, was selected as an illustrative example of wider practices. The examination documents a wide range of mechanisms that help employers to structure, direct, monitor and control work:"
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