Early this morning COX Internet went out again for over an hour according to logs. This morning it was out again for an hour.
I called into COX to find out why we've been experiencing so many frequent outages. The CSR comes on the line and tells me there are crews working in the area performing upgrades to enhance service.
Me: What are these upgrades for?
CSR: Upgrades to improve service.
Me: What does that mean for me, what kind of benefits will I see?
CSR: Faster speed
Me: Why wasn't I notified about these upgrades and planned outages so I can plan accordingly?
CSR: This is an outage and it wasn't planned.
Me: But you said this was an upgrade. Shouldn't it have been planned and scheduled?
CSR: I don't have that information.
Me: Can I be credited for the outages.
CSR: Not while there are still planned outages. But once they are completed you can call back and request a credit.
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