augieray, I am a #Customerexperience advisor and researcher. Today, I posted on LinkedIn about how #COVID19 and #CX are related for healthcare providers. I understand that CX teams at hospitals likely don't think or feel masking policies fall into their purview, but given the risks to patients of nosocomial infections, I believe they should. What's more important to patient satisfaction and loyalty than whether healthcare workers help or hinder their recovery?