I am a #Customerexperience advisor and researcher. Today, I posted on LinkedIn about how #COVID19 and #CX are related for healthcare providers. I understand that CX teams at hospitals likely don't think or feel masking policies fall into their purview, but given the risks to patients of nosocomial infections, I believe they should. What's more important to patient satisfaction and loyalty than whether healthcare workers help or hinder their recovery?
@augieray Wait… a health care worker who refuses to mask IN HOSPITAL while caring for immunocompromised patients giving a disabling, deadly infection to said patient and someone thinks that doesn’t impact customer experience?! It makes me violently angry, and Ian having an intensely difficult time keeping that anger out of my voice when I demand they put on a fucking mask.
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