CenturyLink left customers without Internet for 39 days—until Ars stepped in

When a severe winter storm hit Oregon on January 13, Nicholas Brown’s CenturyLink fiber Internet service stopped working at his house in Portland.

It took about 39 days for CenturyLink to restore broadband service to Brown and even longer to restore service to one of his neighbors. Those reconnections only happened after Ars Technica contacted the telco firm on the customers’ behalf last week.

Brown’s situation was almost exactly like one we wrote about in August 2023. In that case… CenturyLink left 86-year-old Minnesota resident Helen Marie Plourde without home Internet and phone service for over a month.

This makes me glad my mom was able to dump CenturyLink a year ago.