I just had an impressively pleasant customer service experience with @fastmail. Turns out it wasn't even their issue, but they responded quickly and in exactly the level of detail I needed.
It's so sad that it's so uncommon that it's worth tooting about...
@Crell been with @fastmail for a number of years myself now.
Must admit my support experience with them is decidedly mixed. I’ve only had reason to contact their support twice. The first time they took forever to respond, and the response was completely useless. The second time was much better.
At least they do have support though, and to be fair their product itself is great and very good value for money, imo!
Add comment