hanscees, Dutch
@hanscees@mas.to avatar

Dear #nextcloud
I hope you rot in hell with the kind of service your docker people show.
#homelab
Have a look at this #nextcloud forum ticket.
https://help.nextcloud.com/t/reverse-proxy-on-different-ip-admin-cant-login/187129

I am trying to get a new nextcloud docker instance running.
The nextcloud engineer knows what the problem is I am having.
However, he does not give the answer because he insists I should "read his documentation better"

Well his documentation is 30 pages of text, incomplete and confusing. (1/2)

lukeshu,
@lukeshu@fosstodon.org avatar

@hanscees holy shit the entitlement

To turn your words back at you "My god what a absolute horrible attitude you show."

I am genuinely confused how you could have the lack of self-awareness to write "I will share this ticket far and wide." without realizing that you are the one who it makes look bad.

#FreeSoftware

doboprobodyne,
@doboprobodyne@mathstodon.xyz avatar

@lukeshu @hanscees

Came here to say something like this.

It's good you had the courage to share your forum post for wider feedback.

There's no evidence you pay them for their product support.

Nevertheless, they've tried to point you in the right direction.

You've done nothing to rewrite the documentation you're complaining about to make it easier to understand.

It's hard to find unbridled sympathy for your view of things.

#FOSS #OpenSource #nextcloud #customerServices #AmITheAsshole #software #homelab #selfHosted

hanscees,
@hanscees@mas.to avatar

@doboprobodyne @lukeshu I have contributed to other open source projects that are willing to accept help.
But there are those that want help and those that do not.
I am surely not going to help rude people.

doboprobodyne,
@doboprobodyne@mathstodon.xyz avatar

@hanscees @lukeshu

Kudos!

I absolutely agree with your hesitancy to help rude people.

As I read it, the first paragraph of the documentation described is a request for help with making their documentation more readable.

#Nextcloud come across as folks who are open to asking for help. I didn't check the changelog; I accept that it could be as a result of your inquiry that they've asked for help there, but either way, from that forum interaction they come across to me as good folks.

I'm sorry this doesn't reflect how you experienced things.

#foss #homelab #openSource

hanscees,
@hanscees@mas.to avatar

@doboprobodyne @lukeshu I have it working today and Indeed #nextcloud is a great project.
So I will contribute anyway and forget yesterday.
I have been using #nextcloud forever (al though mainly as a calendar server
working on documentation.

doboprobodyne,
@doboprobodyne@mathstodon.xyz avatar

@hanscees @lukeshu

Bravo!

That is a beautiful way to document things.

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