Original post was titled “Coffee machines reliability chart”, but the image says that they’re in the “espresso machine category”.
The biggest swiss online seller makes charts for warranty claims. Basically: how many warranty claims does each brand have? This chart only shows the most popular brands of coffee machines sold on the site, but I still find it interesting.
That's interesting! Of course I'd be most interested in seeing where Decent might fall in there, but since this chart is from a retailer and Decent machines are sold direct, naturally they wouldn't be in the dataset.
Mine's been nicely reliable so far (🤞), but as they always say, "the plural of anecdote isn't data".
Yes, I am very curious as well. I have a Silvia at home and it feels like you could drop a bomb on it and only have to maybe change some gaskets. I wonder if their other models are built similar.
The site is called digitec.ch and I love it. There are also price history charts, repaired second hand devices, user ratings, a question section for each product, external vendors who sometimes have lower prices than digitec themselves and a very good customer service. Never had any problems with them.
I find it very odd that the cheapest brands that use plastic like Smeg, sage/breville and delonghi apparently have less faults than e61 based metal machines from Lelit and rocket.
It could be a user perception thing. If something feels cheap, we’re more careful with it. If it feels sturdy, we’re rougher with it. Maybe we’re the ones that cause the breakage.
Or, maybe, it’s an acceptance thing. When something is cheap, we’re not worried about fixing it or complaining about it when it breaks, we just accept the fact that it was cheap and replace it. But when it’s expensive, we don’t accept when it breaks, we complain about it and we strive to fix it, instead of replace it.
That’s what they do, they clean your counter with every shot you pull. Kidding. I don’t think they’re supposed to do that. Check the warranty, maybe they’ll fix it. If it’s not under warranty, maybe it’s a simple gasket fix (here’s for hoping).
I only know the first three companies on that chart. I had a Gaggia Classic someone gave me and when it failed bought another one. When that failed five or so years later, I bought a Sunbeam. Imo it makes better coffee and was half the price.
Choice magazine in Australia does reliability surveys for appliance, electronic and a few other things. The one that remember was for fridges, where Smeg was the most expensive by a good margin but least reliable.
I’ve always been of the mindset of “pay the least amount for a product that does your desires goal well enough for your needs”. It’s why I’ve had a Mr. Coffee seni-automatic cappuccino machine for over 10 years. Not a Rancilio, but certainly good enough for what I wanted at the time. AND, it was $35 on sale at the time.
Apparently the group heads on the Smeg machines are particularly sturdy, and tend to get fewer gasket leaks as they wear. Which is good, because the last thing you need while you’re trying to have your morning espresso is some bleeding Smeg head getting in your way.
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