Welcome to HR

Original thread: Reddit by u/safhell

Have you seen the people sitting at the desks with the Purple Vests on, are referred to by the title Human Resources, HR or PXT, and look like they don’t do anything for a job at Amazon, and thought “How can I get into there” ?, Well here’s where I will try to explain an overview, the roles, schedule, the hiring process, and the compensation to the best of my ability.

Note: This is mainly for FC, SC, and DS HR field personnel positions, I am only an Associate Partner (Level 3) so I cannot comment on how life and quality of work is for L4+ or salaried HR members. This also does not cover the other HR adjacent related positions within Amazon such as DLS, ERC, Central Investigations, etc.…

You have probably interacted with us when you needed to get your timecard fixed, or get help with a transfer, or another personal matter that you needed help with. You may have had a good experience or a bad experience with us, and if you did have a bad experience on behalf of the HR/PXT Team, I’m sorry you weren’t able to get the help you were looking for.

Now moving on.

What is Global PXT-Fulfillment Centers?

In short it is the organization that we fall under for all HR personnel with whom you interact with in the FC, and positions for such can be found from our Job link: www.amazon.jobs/en/…/human-resources-fulfillment. We exist to help serve the Associates in assisting with all aspects of the employment from the moment they onboard their Day 1 until the day they resign or are terminated. Our job is constantly evolving, and there is always a new situation that you will need to assist with, or help support, be it from a simple timecard correction to more complex topics such as: getting an AA out from NUPT and on to a LOA to prevent them from being terminated, investigating an incident at work, reinstating a terminated employee, etc… as the list can and will go on; you are always helping and learning.

Now for the organization structure:

There are 3 up to 4 levels that you can have of HR in a building at any point in time, and how that is determined is mainly by population count. For an example a Fulfillment Center which on average has 3000+ personnel will have an on-site Human Resources Manager, where as a Sortation Center, which on average has around 1500 personnel will only have a Sr. HR Business Partner.

They are as follows:

Associate Partner/Human Resources Assistant:

This role is Level 3, and for those that were around for HRAs, this is what we have been renamed too. At this role you are mainly dealing with forward facing customer service, i.e the sites AA population, in helping process their requests, generating reports and pulling information, direct AAs to resources, fix their simple timekeeping/record keeping clerical errors, and in general serving as a starting point for Policy and Procedures at Amazon. You also help escalate issues to higher ups or to the appropriate point of contact. If you have any further questions, feel free to ask me in the comments.

The qualification for this is not as high as say a L4 position, with it requiring you have a High School Diploma, Basic Microsoft Office Skills, and the ability to maintain confidentiality at all times regarding your job and conversations. You will also need to pass 2 interviews, which the details of that will be given if you are scheduled for one, and it is primarily based around your stories of the Leadership Principles and STAR Format.

Human Resources Partner/Sr Human Resources Assistant:

This role is a Level 4 role, and the reason for the two title’s is because currently the HR organization is undergoing a change transitioning the Sr. HRA role to a salaried HR Partner role. This role is generally the highest HR role on can achieve before going to salaried and becoming an HR Business Partner. However, that is changing to become salaried and remove the hourly Sr HRA position. This is also the level at which most external college grads hired into Amazon HR come in as, so as such this field is very hit or miss in terms of your experience because you can either get a 2+ years Sr. HRA who knows what their shit or a brand new fresh from college, week 3 HR Partner who will leave you spinning with your wheels in the mud. There’s not much we can do about it, all I ask is that if they are new, you give them a bit of slack, as they haven’t had time to learn the ins and outs.

As for workload, they are primarily responsible for ensuring standard work is completed by the Associate Partners, following up on investigations, site escalation matters, generating reports and deep diving for specific information, as well as overseeing that data presentation, on top of hosting employee engagement events, and other such standard of work practices.

They also serve as a point of escalation for any HR matters the Associate Partners may not know the answer too, as well as can help look and deep dive into your matters, just like an Associate Partner can.

The qualifications for this position are a college degree, and to pass a similar set up for the interviews as mentioned in the Associate Partner Role

HR Business Partners:

The HRBP role a Level 5 and 6 is one that serves as mid-tier escalation and assistance beyond what an L3 or L4 member can provide. I know their job has a lot of metrics data reporting, as well as various meetings and other events that they attend/coordinate, but other than that, I can’t provide much insight on what they do. For smaller sites, such as Sortation Centers or Delivery Stations, they will be the highest HR member available for assistance, which is where the distinction of Sr. HRBP comes from, which is more seen at the SC, and DS level rather than FC level

HR Managers/PXT Managers:

This is your Level 7 and higher role, they serve as the final on site HR member available (FC level), and any higher than that is going to the regional level and higher. I do not know much if anything about what they do.

With the roles out of the way, how does our work week look like?

The Associate Partners and HR Partners will generally be on the 4 corners schedule, i.e., FHD, FHN, BHD, BHN.

The HRBP’s and higher will usually be on a 5-day schedule, which will usually be a swing shift-based time, or if there is enough HRBPs a more normal 8 hour, some examples would be a 9am to 5pm, 7am to 3pm, 3pm to 11pm, etc.… and for weekends they will be on call to serve as assistance for any escalations.

What is listed above tends to be the most common and is completely subject to change based on the needs of the business and the site, so take it with a grain of salt.

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Compensation, how much am I making?

As a L3, you are hourly on a yearly pay compensation review, and the same is for a L4 Sr HRA. The rate I have currently for being a L3 with less than one year with Amazon at my time of promotion, from Tier 1; is 20.13/hr. or around ~$42k, where a fellow L3 that was recently hired on, around a month after me, with 3 years of prior time at Amazon is making $21.07/hr. And we are eligible for OT hours, which will require you to be in an Operations path as most sites finance teams do not give HR approval to work OT in the HR Home Area path.

I don’t have the specific numbers for L4 hourly, but it can vary between $24-$29/hr. depending on all your factors, come yearly review time. But once you go salaried as an L4, I’m not 100% but it ranges between $45k to $60k

The same for the salaried folks too, but depending on level, and other factors it can range between 60k-130k

Again, this is my guide to the world of HR, and I hope it helps show everyone a bit of what our work life is like. If there are any questions or comments, please reach out in the comments, and I will do my best to reply to you.