Why does that happen? Design and implementation costs evaporate as soon as an API is "finished" and consumers are using it. After that, the only thing that still matters to consumers is that the API behaves as it should. If not, they'll look for ways to fix the challenges they're having, and that's where support comes in.
Unless consumers can get all the information they need from the API documentation. If the API documentation can be the preferred method consumers use to troubleshoot their integrations, then you'll end up spending less on support. There will be less hand-holding required as consumers can fix their issues by themselves." https://apichangelog.substack.com/p/two-ways-to-influence-business-growth
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