thomas,
@thomas@phpc.social avatar

I'm researching open source help desk options this morning and came across this gem. Free Scout (built on 5.5) doesn't believe in updating the framework. But wait, it gets better. They think the proper solution for bugs or upgrading versions is “patching and overriding vendor files”

Crell,
@Crell@phpc.social avatar

@thomas Well, I know what tool to not use now...

shawnhooper,
@shawnhooper@fosstodon.org avatar

@thomas I'd be curious to know if you have a front-runner so far for open source helpdesk solutions.

thomas,
@thomas@phpc.social avatar

If anyone has any recommendations for open source help desk solutions I'm obviously still searching 😂

kaystrobach,
@kaystrobach@mastodon.social avatar

@thomas otobo wirks, the ui is acceptable.

danielsiepmann,

@thomas @kaystrobach We use zammad.org/ based on ruby and open source, self hostable

shawnhooper,
@shawnhooper@fosstodon.org avatar

@thomas Wow! And they think patching their whole stack will be less error prone?

For anyone wanting to see the original text text:

https://github.com/freescout-helpdesk/freescout/wiki/Development-Guide#maintaining-security-and-laravel-no-upgrade-policy

selea,

@thomas
Loooool

ramsey,
@ramsey@phpc.social avatar

@thomas This is amazing!

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