gtbarry,
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Klarna says its AI assistant does the work of 700 people after it laid off 700 people

Klarna boasted its AI assistant “is doing the equivalent work of 700 full-time agents.”

That statement may raise eyebrows for anyone who remembers the middle of 2022, the company laid off roughly the same number of employees, then about 10% of its staff

#Klarna #BNPL #fintech #ArtificialIntelligence #AI #GenAI #chatbot #business #technology #tech

https://www.fastcompany.com/91039401/klarna-ai-virtual-assistant-does-the-work-of-700-humans-after-layoffs

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